June 22, 2015

FAQ

General Inquiries

Can I track how much time is remaining until my document has been edited?

Log in to your account from any Web page and click on the My Document link. If your document has been edited, you can download it from this Web page by clicking on the Pick Up Document button. If you do not see this button, you can track the remaining hours until completion.

You will receive an email when your document has been completed. You may also enable SMS Notification for $1.00. If SMS Notification has been enabled, you will receive an SMS Notification to your mobile phone once your document has been edited.

How do I submit a document?

The first step you must take is to register with Papercheck at
https://login.papercheck.com/signup.asp. Once you register, you can log into your account from any Web page.

Step 1:
Click on the Submit Document link and answer the following questions:

  1. English Type*
  2. Page Count*
  3. Word Count*
  4. Service Level*
  5. Enable PaperTomb (Optional)
  6. Contact Email*
  7. SMS Notification (Optional)
  8. Writing Style* (APA, ASA, AMA, Chicago, CSE, Turabian, AP, or MLA)
  9. Document Description*
  10. Document Format*
  11. Priority & Turnaround Time*
  12. Click Submit*

Step 2:

  1. Click + Select File…
  2. Click Start upload

Step 3:

  1. Select a payment method

Once your order is placed, you will receive an email confirmation and a Document ID.

Does Papercheck write papers or plagiarize written work submitted to your editors? We do not want our work recycled to other clients.

No, we are not in the business of writing academic papers, business documents, or website content, and we do not recycle our clients’ written work. Documents travel over our encrypted network and are destroyed after 30 days in our queue to ensure the privacy and security of our clients.

Is my document available for anyone else to use?

Only Papercheck editors have access to your document. Papercheck guarantees the security of your document and payment. Papercheck has a VeriSign Secure Server ID, and all documents and payments are sent over a Secured Socket Layer, protecting you against third-party disclosure. Documents travel over our encrypted network and are destroyed after 30 days in our queue to ensure your privacy and security.

What is grammar editing?

Papercheck provides much more than a simple grammar check. We know that our job also involves methodically reading each document to determine whether the thesis statement is clear and concise, whether the body of the document addresses the issue or problem that has been presented, and whether the conclusion logically flows from the information that appears in the body of the document. This surpasses a mere grammar check and improves the quality and coherence of the document.

Papercheck provides academic editing, which includes the correction of punctuation, verb tense, spelling, and sentence structure. The document body and thesis statement are proofread for accuracy and clarity. You can choose to have your work edited according to MLA, APA, Chicago, CSE, Turabian, ASA, AMA, and AP.

How quickly can I have my document edited?

You may select the Rapid Return option and have your document edited in 3 hours or less. There is a 10-page, 3,000-word maximum for this request. If you have more than 10 pages, you may want to select the 6-hour option.

I need to have my dissertation proofread. It is biblical and theological writing. Your advertisement doesn’t tell me where I should go to get started.

We have edited several dissertations on just about every subject. To get started, you must first register with Papercheck. Once you register, you will need to log in using your user name and password. You can log in from any page on our website by clicking on Login. Click on Submit Document and follow the instructions on How do I submit a document?

Who uses your services?

We edit documents for both academic and business clients. Businesses use our highly qualified proofreaders to edit emails and other outgoing correspondence. Papercheck’s business editing services are available for websites, emails, memos, proposals, grants, sales contracts, brochures, and other formal business documents.

Papercheck helps academic clients produce their best written work while teaching them how to convey ideas succinctly. Papercheck’s professional editors proofread dissertations, master’s theses, term papers, and admissions essays.

How do I get rid of highlighting?


Scholarship Questions

Am I eligible for the Charles Shafaé scholarship if I am in high school or if I am beginning my freshman year of college this fall?

You are not eligible if you are currently enrolled in high school. Only students enrolled at accredited four-year universities are eligible to apply. You must be a full-time student attending classes at your chosen university.

Where can I find information on scholarships provided by Papercheck?

Please go to the scholarship page. If the information on the scholarship page does not answer your question, email scholarships@papercheck.com. A new scholarship is available every year.

Am I eligible for your scholarship if I am attending a junior or community college?

No, the scholarship is available only to students who are enrolled in and attending classes at four-year accredited universities.


Support Questions

What are your hours of operation?

Papercheck offers editing services 24/7 and provides live customer support 24 hours per day Monday–Friday. On Saturday and Sunday, live customer support is offered between the hours of 8:00 a.m. and 4:00 p.m. EST. Documents will be edited in real time (not business hours) and returned within your selected turnaround time: 72, 48, 24, 10, 6, or 3 hours.

What is live support?

To ensure superior customer service, Papercheck provides live support to all visitors to our website via telephone, email, and LiveChat. Live customer support is available 24 hours per day Monday–Friday. On Saturday and Sunday, live customer support is offered between the hours of 8:00 a.m. and 4:00 p.m. EST.

I have a suggestion or question that is not answered in the FAQ. How do I get in contact with Papercheck?

You can send an email through our support system by filling out a form at customer support or contact us via LiveChat on the bottom right of our website. Telephone support is available: call toll-free at (866) 693-3348.

Why can’t I pick up my document?

There are several possible causes for this issue, so the best way to answer this question is to contact customer support. Papercheck customer support is available 24 hours per day Monday–Friday. On Saturday and Sunday, live customer support is offered between the hours of 8:00 a.m. and 4:00 p.m. EST.

Reasons Your Document May Not Be Available:

  • The order is still in process.
  • The order was not completed; make sure you have your Document ID before contacting Papercheck.
  • The document has expired. All documents are deleted after 30 days unless the order has PaperTomb enabled.

Billing Questions

Why is my estimate different from the amount I was charged?

Clients are charged by the page. One page is defined as 300 words. Estimates are based on the number of words at the time of submittal. The actual amount charged is based on the number of words, as verified by the editor. If you have any other questions, please email us or call our toll-free number at (866) 693-3348.

Explain the payment process. I am a little confused by the registration form.

Prior to submitting your document for editing, you must register with Papercheck at: https://login.papercheck.com/signup.asp

You must include your payment or PayPal information, or you will not be allowed to submit your document for editing. You will not be charged until your document has been returned. When you submit a document, our credit card processor will run an authorization to ensure that we will receive payment. This is not a charge to your account. When the editor returns the document, our credit card processor runs a delayed capture and charges the authorized amount.

If you use a debit card, monies will be withdrawn from your account upon authorization and again during delayed capture. Monies will be returned in 7 days. Unfortunately, there is nothing we can do to avoid this procedure. We therefore recommend that you use a credit card when accessing Papercheck services. If you have further problems with the registration process, please call our toll-free number at (866) 693-3348.

Can I pay with a check, PayPal, or debit card?

Papercheck accepts VISA, MasterCard, American Express, JCB, Discover, and PayPal. Debit cards with any of these logos can be used. We do not have the ability to accept checks.

You will not be charged until your document has been returned. When you submit a document, our credit card processor will run an authorization to ensure that we will receive payment. This is not a charge to your account. When the editor returns the document, our credit card processor runs a delayed capture, and charges the authorized amount.

If you use a debit card, monies will be withdrawn from your account upon authorization and again during delayed capture. Monies will be returned in 7 days. Unfortunately, there is nothing that we can do to avoid this procedure. We therefore recommend that you use a credit card or PayPal when accessing Papercheck services. If you have further problems with the registration process, please call our toll free number at (866) 693-3348.