Why can’t I pick up my document?

There are several possible causes for this issue, so the best way to answer this question is to contact customer support. Papercheck customer support is available 24 hours per day Monday–Friday. On Saturday and Sunday, live customer support is offered between the hours of 8:00 a.m. and 4:00 p.m. EST.

Reasons Your Document May Not Be Available:

  • The order is still in process.
  • The order was not completed; make sure you have your Document ID before contacting Papercheck.
  • The document has expired. All documents are deleted after 30 days unless the order has PaperTomb enabled.