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Privacy Policy

 

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TRUSTe online privacy certification

Effective May 29, 2014

Privacy Policy Table of Contents

Our Commitment to Privacy

Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

Papercheck, LLC ("Papercheck") has been awarded TRUSTe's Privacy Seal, signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability, and choice regarding the collection and use of your personally identifiable information. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. This privacy policy covers the site www.papercheck.com.

If you have questions or concerns regarding this policy, you should first contact support@papercheck.com. If you are not satisfied with our response, you can contact TRUSTe.

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The Information We Collect

This notice applies to all information collected or submitted on the Papercheck website. On some pages, you can order services, make requests, and register to receive materials. The types of personally identifiable information collected on these pages are:

  • Name
  • Address
  • Email Address
  • Phone Number
  • Credit/Debit Card Information

On some pages, you can submit information about other people. For example, if you believe Papercheck's editing and proofreading services would be useful to a peer, you can elect to send our general information to them via email. Your friend may contact us at support@papercheck.com to request that we remove this information from our database. In this circumstance, the types of personally identifiable information collected are:

  • Name
  • Email Address
  • Phone Number

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at support@papercheck.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

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Choice/Opt-out

When we ask for your personally identifiable information, we provide you the opportunity to "opt-out" of having this information used for certain purposes. For example, if you purchase our editing service but do not wish to receive any additional marketing material from us, you can indicate your preference in your account profile.

If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at support@papercheck.com. We offer an opportunity to opt-out of certain communications on your account profile page.

You will be notified when your personally identifiable information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

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The Way We Use Information

We use the information you provide about yourself when placing an order only to complete that order, fulfill the requested services, and send communications related to our service if you register (for example, we may send a "thank you" package for your patronage, or provide a newsletter). We do not share this information with outside parties except to the extent necessary to complete that order. Typically, we share the necessary information with our editors in order to proofread your documents.

We use the information you provide about other people when we send information to them. For example, in our "referral" function, we store this information to track the success of the referrals, and send a one-time invitation. We do not share this information with outside parties except to the extent necessary to provide the requested information. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals. To accomplish this type of analysis, we use both cookies and log file data.

Some of our business partners (e.g., advertisers) use cookies on our site. We have no access to or control over these cookies. This privacy policy covers the use of cookies by Papercheck, LLC on www.papercheck.com only and does not cover the use of cookies by any advertisers.

Our third party partners employ clear gifs (a.k.a. Web Beacons/Web Bugs), images, and scripts that help them better manage content on our site. We do not tie the information gathered to our Customers' or Users' personally identifiable information.

We partner with a third party ad network to either display advertising on our Web site or to manage our advertising on other sites. Our ad network partner uses cookies and Web beacons to collect non-personally identifiable information about your activities on this and other Web sites to provide you targeted advertising based upon your interests. If you wish not to have this information used for the purpose of serving you targeted ads, you may opt-out by clicking Here. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.

Like most standard website servers, we use log files. These include data such as Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. This information allows us to analyze trends, administer the site, track user movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses etc. are not linked to personally identifiable information, except to prevent fraud.

A cookie is a piece of data stored on the user's computer tied to information about the user. We use both session ID cookies and persistent cookies for navigation and browser session maintenance and to understand traffic patterns generally on our site. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user's hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions. Session ID cookies are not tied to your personally identifiable information.

From time-to-time, we may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary, and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). We may use a service provider to conduct these surveys or contests for us; that company is not permitted to use personally identifiable information for any other purpose.

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our website, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

If you post a testimonial or blog on this website, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of this site, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit on this site. To request removal of your personally identifiable information from our blog or community forum, contact us at support@papercheck.com. In some cases, we may not be able to remove your personally identifiable information, in which case we will let you know if we are unable to do so and why.

If Papercheck, LLC is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personally identifiable information, as well as any choices you may have regarding your personally identifiable information.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

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Service Providers

We use Authorize.net and PayPal's PayFlow Pro to provide credit card processing on our website. When you sign up for editing services, we will share billing information as necessary for the third party to provide that service.

Links to Other Sites

This website contains links to other sites that are not owned or controlled by Papercheck, LLC. Please be aware that we, Papercheck, LLC, are not responsible for the privacy practices of such other sites.

We encourage you to be aware when you leave our site and to read the privacy policies of each and every website that collects personally identifiable information.

This privacy policy applies only to information collected by this website.

Social Media Widgets

Our Web site includes Social Media Features, such as the Facebook button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Our Commitment to Data Security

The security of your personally identifiable information is important to us. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). To learn more about SSL, go to http://www.verisign.com.

We follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personally identifiable information, we cannot guarantee its absolute security.

If you have any questions about security on our website, you can email us at support@papercheck.com.

Our Commitment to Children's Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we know are under 13, and no part of our website is structured to attract anyone under 13.

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How to Access or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by logging in to your Papercheck account and clicking on "user profile" over the SSL or secured socket layer. All information sent to https://www.papercheck.com in an SSL session is encrypted, protecting against disclosure to third parties. We use this procedure to better safeguard your information.

You can correct or delete factual errors in your personally identifiable information by sending us a request that credibly shows error through any of our contact details below. You can also update, correct or delete any of your personally identifiable information on your account by going to your "user profile".

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

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Changes in This Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy policy, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy policy at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page prior to the changes taking effect.

How to Contact Us

Should you have other questions or concerns about these privacy policies, please call us at (866) 693-3348 or send us an email at support@papercheck.com.

Mailing Address: Physical Address:
Papercheck, LLC Papercheck, LLC
666 Natoma Street 666 Natoma Street
San Francisco, California 94103 San Francisco, California 94103
 
Alternate Phone Number: (415) 213-4836
 

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